What we do
Clinical Coding
What we do
CBC Bureau has provided document management support services to GP practices across the North East for over 8 years.
Our document management service provides bespoke clinical coding and triage of all clinical correspondence received by the practice. Our specialist coding team process all inbound patient documents that are sent into GP practices from hospitals, outpatients and A+E etc. We then forward these on to the appropriate clinician/team as appropriate for information or to be actioned.
How does it work?
When joining the Bureau Document Management service, our Bureau Co-ordinator will meet with key individuals from the practice team to go through a comprehensive checklist to ensure that we work in a way that compliments the existing practice systems, and provides a truly bespoke service that suits the individual practice needs.
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Once on board the dedicated and highly skilled team will clinically code all relevant information from letters directly into the patient record. Once coding is complete the team will forward or file the letter as agreed with the practice. The team will also notify the practice admin team if patients need follow up so they can be booked in.
In addition to the offer of long term support to practices we may be able to provide short term assistance to cover periods of extended absence for those who do not require a fully managed service.
How much does it cost?
We offer a variety of flexible services, ranging from annual service agreements to ad hoc coding.
* All prices exclude VAT and are subject to change. 2024
FAQs
Turnaround of documents
This is dependent upon each practice, most practices are happy with documents being cleared every two days, however we can design a service that suits you.
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Experience / Clinical coders
We have 5 salaried clinical coders with more than 20 years experience, and a pool of flexi workers to support demand. Experience in Emis and SystmOne.
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Practices
We currently provide document management for 6 practices, and have another 4 practices that use our service on an ad hoc basis (this includes practices outside of Gateshead)
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What is the process
An initial meeting will be made to discuss and understand your processes and protocols. We always work within the clients clinical systems to ensure data protection.
Benefits
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52 weeks per year cover​
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Reduced workload on your team​
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Increased space in your practice​
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No employment risk
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​Cost effective solution
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Clinician supported service
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CQC regulated organisation
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Easy onboarding with no set up fees
Connor Atkinson​
Bureau Team Lead
Contact us
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